Complaints

Dear Valued Clients:

If you have any complaint undermining the level of service you expect from Aims Gulf Insurance Brokers, please do not hesitate to contact us.
Our representatives are committed to assist you immediately or within a maximum period of three working days from the time we receive your call.

- (013 857 5200) for all issues related to health insurance claims /motor / general claims (the center is ready to receive your calls from 8:30 am till 5:00 from sunday till thursday and your emails around the clock 7 days).

In case your matter was not resolved within 48 hours or referred to complaints department, please fill in the complaint form and submit it through one of the following addresses:

P.O. Box 3312, Dammam 31471 – Saudi Arabia
Fax: + 966 (013) 857 7922
www.aimsgulf.com/complaints
Email: complaint@aimsgulf.com

The complaints department will contact you immediately to start working jointly on resolving the matter.
Click here to download complaint form

Dear customer, in case you are not satisfied about the company’s response on your complaint, you can submit the complaint to the Customer protection Department in Saudi Central Bank through the following link:
http://www.sama.gov.sa/ar-sa/ConsumerProtection/Pages/Complaint.aspx

We hope that you see the below link that included the principles of customers protection in the insurance companies that issued by the Saudi Central Bank. The principles of customers protection